Shipping and Returns
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.
Upon receiving your order we will evaluate the stock level of your item and proceed with processing your card within 7 business days from the date of your order or in case of pre-orders, the new inventory delivery date of which you are notified when placing your pre-order. Once the tracking numbers are available, we will issue those to you via email to the email you provided at the time of your purchase. Except in the case of pre-orders, if for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at firstname.lastname@example.org.
Please note that all free shipping offers on our website are for curbside delivery within the continental US. If you would like to have inside delivery or white glove delivery services with your order, please contact email@example.com to request a quote. Please be sure to include the following details in your quote request: (i) the floor of the delivery location, (ii) whether the delivery location is a commercial or residential building and (iii) whether there is an elevator available or if delivery must be made via stairs.
Damages - General (This section does not relate to warranty claims. This section only relates to damages during the shipping process):
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org within 24 hours of receipt and we will process an insurance claim on your behalf. More information on damage and warranty claims is available here.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are not satisfied with any purchased item, you can return it within 30 days after the order date for a full refund.
- Customers will be responsible for all shipping charges for the return.
- Please contact email@example.com to receive a Return Authorization Number (RAN) before shipping your return. The RAN must be referenced on the shipping label when returning.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that all returns are subject to a 20% restocking fee.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Final Sale items (if applicable)
Unfortunately, items that are being sold as "final sale" items cannot be refunded.
If you would like to cancel your order and your order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.